Introduction
At Brain Fuel Station, we strive to provide the best services to our customers. This
Cancellation and Refund Policy outlines the terms under which cancellations and
refunds are processed for our services. By using our services, you agree to this
policy.
Cancellation Policy
- Service Cancellation by User:
- Users may cancel their service subscriptions at any time by contacting our customer support team at support@brainfuelstation.com
- Cancellations will take effect at the end of the current billing cycle. You will continue to have access to the service until the end of the billing period.
- Service Cancellation by Brain Fuel Station:
- We reserve the right to suspend or terminate your account and access to our services if you violate our Terms and Conditions or engage in any prohibited activities.
- In such cases, no refunds will be issued.
Refund Policy
- Eligibility for Refunds:
- Refunds may be issued for the following reasons:
- Technical issues that prevent you from using the service
- Service not delivered as described
- Accidental purchases or billing errors
- Non-Refundable Services:
- Certain services or fees may be non-refundable, including:
- One-time setup fees
- Services that have already been rendered or partially completed
- Any other non-refundable services as clearly indicated at the time of purchase
- Refund Request Process:
- To request a refund, please contact our customer support team at support@brainfuelstation.com with your account details and the reason for the refund request.
- All refund requests must be made within 7 days of the purchase date.
- We will review your request and notify you of the approval or rejection of your refund within 10 business days.
- Refund Processing:
- If your refund request is approved, we will process the refund within 10 business days.
- Refunds will be issued to the original payment method used during the purchase.
- The time it takes for the refund to appear in your account may vary depending on your payment provider.
Contact Us
If you have any questions about our Cancellation and Refund Policy or need assistance with a cancellation or refund request, please contact us at:
Brain Fuel Station
support@brainfuelstation.com
+91-8168290432
Effective Date: 1 Jan 2024
We appreciate your understanding and cooperation in adhering to this policy. Thank you for choosing Brain Fuel Station.